Shipping Policy
Last updated: June 2025
Where We Ship
Parts & Power Limited ships from our warehouse in Tortola, British Virgin Islands. We ship to customers throughout the Caribbean and internationally, including the United States. Customers are responsible for any applicable import duties, customs fees, or taxes assessed by their country's customs authority.
Processing Time
Orders are typically processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed the following business day. Custom orders, special orders, and items marked "Contact Us For Pricing Info" require a quote confirmation before processing begins.
Shipping Methods & Estimated Delivery Times
British Virgin Islands & Caribbean │ 1–5 business days
United States │ USPS │ 5–10 business days
International │ USPS International │ 5–15 business days
Delivery times are estimates and begin once your order ships, not when it is placed. Parts & Power is not responsible for carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on order weight, dimensions, and destination.
Freight & Oversized Items
Large or heavy items (diesel engines, generators, and industrial equipment) may require freight shipping. A freight quote will be provided before your order is confirmed. Additional handling fees may apply.
Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment directly through the carrier's website.
Lost or Delayed Shipments
If your shipment has not arrived within the estimated window, please contact us at info@partsandpower.com or call +1 (284) 494-2830. We will work with the carrier to investigate.
Damaged Shipments
All Parts & Power orders are packed carefully. If merchandise arrives damaged, the carrier is responsible for safe delivery. Inspect all shipments immediately upon receipt. Claims for shortage or damage must be filed with the carrier within 10 days of the shipment date. Please keep all original packaging as the carrier may need to inspect it.
Questions
Parts & Power Limited
Skelton Bay Lot, Fish Bay, Tortola
British Virgin Islands VG1110
Phone: +1 (284) 494-2830 / 440-2830
Email: info@partsandpower.com
Damaged Shipments
Please inspect your order as soon as it is received. If your shipment arrives damaged, retain all original packaging materials and document the damage with photographs.
Please contact Parts & Power Limited as soon as possible to report any shipping damage. Provide your order information, photographs of the damage, and any relevant shipping details. Our team will review the issue and coordinate with the shipping carrier on your behalf.
Please do not discard the damaged item, shipping carton, packaging materials, or shipping label until the claim has been resolved, as these may be required during the claims process.
In accordance with ICC regulations, the shipping carrier is responsible for merchandise damaged while in transit. Parts & Power Limited will assist with the appropriate claim process and coordinate with the carrier as necessary.
Payment Terms
Credit card (Visa, MasterCard) or Net 30 terms (upon approval). Net 30 accounts – A late charge of 1.8% per month on the unpaid balance will be charged on all accounts over 30 days past due. New orders for accounts 30 days past due will not be shipped until payment is arranged.
Returns Policy
Product (excluding custom orders and special order items) may be returned for in-store credit within 90 days of the purchase date. No product is to be returned without prior return authorization (RMA#) being assigned. This is to ensure that the correct account receives credit. Product must be returned in new, unused condition.
Notices
Prices are subject to change without notice. The minimum billing amount per order is $15.00.
Seller does not warrant or guarantee fitness for a particular purpose, merchantability, conception, quality, or productivity. No other warranty, whether oral or written, expressed or implied, is provided.
The statements and procedures outlined are recommendations only and are not to be understood as warranties.
Under no circumstances shall the Seller be liable for any special, indirect, or consequential damages arising from the use of a product, whether based on negligence or any alleged warranty, in an amount greater than the purchase price of the product for which such a claim is made.
